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An Electronic Literacy Approach to Network-Based Language Teaching Heidi Shetzer & Mark Warschauer
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An Electronic Literacy Approach to Network-Based Language Teaching
Heidi Shetzer & Mark Warschauer
Shetzer, H., & Warschauer, M. (2000). An electronic literacy approach to network-based language
teaching. In M. Warschauer & R. Kern (Eds.), Network-based language teaching: Concepts and
practice (pp. 171-185). New York: Cambridge University Press.
Introduction
For the past decade, English language teaching professionals have tried a variety of ways to make
use of the Internet to promote language learning and practice. These range from the creation of self-
access online quiz collections to the use of authentic online materials as input for content-based
projects and activities (Hegelheimer, Mills, Salzmann, & Shetzer, 1996).
However, the Internet is much more than just a teaching tool. It is becoming one of the primary
media of literacy and communication practices in the current era. The estimated number of
worldwide users of the Internet topped 130 million in August 1998 (Nua Ltd., 1998) and continues to
grown a rate of 40-50% a year, with growth rates in China, Indonesia, and other developing
countries as great or greater than in the United States (Glave, 1998). Electronic mail (e-mail) is now
surpassing face-to-face and telephone conversation as the most frequently used communication tool
in certain business sectors (American Management Association International, 1998), while Internet-
based publishing and collaboration is posed to revolutionize scientific research (Harnad, 1991).
Meanwhile, students of all ages must learn to find, share, and interpret online information as part of a
necessary shift from "just in case" to "just in time" learning (Lemke, 1998). Even in the personal
sphere, the Internet has become a major arena for entertainment and socializing in the U.S. and other
developed countries. Thus it is no exaggeration to say that the development of literacy and
communication skills in new online media is critical to success in almost all walks of life. Finally,
with an estimated 85% of the electronically-stored information in the world in the English language
(Crystal, 1997), the overlap between English language learning and the development of electronic
literacy is especially pronounced.
So while previously educators considered how to use information technology in order to teach
language, it is now incumbent to also consider how to teach language so that learners can make
effective use of information technology. Working toward both these objectives, rather than just the
first one, is what distinguishes an electronic literacy approach to network-based language teaching.
In developing and implementing an electronic literacy approach we must address a number of
questions. How should ESL and EFL teachers make best use of new online opportunities to
maximize language study and practice while also helping students develop computer-based
communication and literacy skills? What strategies for communicating and networking should
students be taught? What goals should language teachers aim for and what kinds of online projects
could students carry out to accomplish those goals? Which are the most crucial electronic resources
and tools that teachers should learn so they can teach them to their students? How can teachers
encourage students to become autonomous learners who can continue to learn how to communicate,
conduct research and present their ideas effectively using information technology beyond the
confines of the class or semester?
To address these questions, we begin by presenting a conceptual framework for the development of
electronic literacy. We then discuss classroom applications derived from this framework. Finally, we
examine the research implications of an electronic literacy approach.
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An Electronic Literacy Framework
An electronic literacy framework is based on several premises. First, it assumes that becoming
literate is not just a matter of learning how to decode and put to paper letters and words, but rather a
matter of mastering processes which are deemed valuable in particular societies, cultures, and
contexts. Thus, just as the development of the printing press helped redefine literacy in Europe and,
eventually, the whole world (Eisenstein, 1979), the spread of online communication is reshaping
literacy today, and this time at a much faster pace (Warschauer, 1999). Within the industrialized
world, virtually all academic and professional writing now involves computer use, and according to
some predictions, most reading will likely take place on computer screens within another few
decades (Bolter, 1991). Literacy is a shifting target, and we have to prepare students for their future
rather than our past.
An electronic literacy approach also assumes that there is not just one literacy, but many kinds of
literacy, depending on context, purpose, and medium. While reading and writing online is a close
relative of reading and writing in print, it is also sufficiently different to demand theoretical and
practical attention.
Finally, an electronic literacy framework differs sharply from the notion of computer literacy, a
concept now largely discredited for its minimalist focus on matters such as how to turn a computer
on and operate simple programs (Papert, 1980). Rather, an electronic literacy framework considers
how people use computers to interpret and express meaning. Electronic literacy thus involves what
has been called information literacy-the ability to find, organize, and make use of information-but
electronic literacy is broader in that it also encompasses how to read and write in a new medium.
We divide electronic literacy skills into three broad overlapping areas: communication, construction,
and research (c.f. Eisenberg & Berkowitz, 1998; Eisenberg & Johnson, 1996; Lemke, 1998). In the
rest of this section we will examine these three areas conceptually, and then return in the following
section to discuss practical applications.
Communication
By allowing us to communicate with groups of people all over the world, simultaneously, at little
cost, and in an archived format that allows us to record, reflect on, and refine our previous words as
well as those of our interlocutors-computer-mediated communication serves as an intellectual
amplifier bringing about a revolution in human interaction and cognition (Harasim, 1990; Harnad,
1991). It is no surprise that such a powerful communications tool is transforming how we interact in
business, education, and personal life.
Yet, like many powerful tools, computer-mediated communication is difficult to master and, if used
poorly, can do as much harm as good. There are several features of computer-mediated
communication that deserve attention.
First of all, computer-mediated communication (CMC) has been found to exhibit certain
characteristics typical of written communication, certain characteristics typical of spoken
communication, and other characteristics unique to the computer medium (Collor & Bellmore, 1996;
Werry, 1996; Yates, 1996). CMC, for example, includes its own forms of salutation and greetings,
and, in some forms, its own special uses of abbreviations and symbols (Werry, 1996). Online forums
develop their own complex rules for turn-taking and topic-shifting, which differ greatly from those
of other oral or written media. Just as in all communication, those who master the particular stylistic
and sociolinguistic features required by the context and medium will best reach their audience.
Computer-mediated communication strips away factors that tend to control or delimit face-to-face
conversation. CMC reduces social context clues related to race, gender, handicap, accent and status,
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as well as non-verbal cues, such as frowning and hesitating, (Sproull & Kiesler, 1991). CMC also
allows individuals to contribute at their own time and pace, neutralizing the advantage of those who
tend to speak out loudest and interrupt the most (Sproull & Kiesler, 1991). The result is free-flowing
communication that, if handled well, can result in the fruitful exchange of ideas, but, if handled
poorly, can quickly erupt into hostile outbursts. In the "Classroom Applications" section of this
chapter we offer suggestions for structuring effective electronic literacy activities.
The result is that learning how to communicate effectively via computer involves more than just
translating from one communications medium to another; it involves new ways of interacting and
collaborating. To use an urban metaphor, the Internet is analogous to the typical postmodern city,
such as Los Angeles; it is "pluralistic, chaotic, designed in detail yet lacking universal foundations or
principles, continually changing, linked by centreless flows of information" (Relph, 1991, p. 104-
105). And the newcomer to the Internet, as to Los Angeles, must learn to negotiate the decentered
terrain.
Construction
Construction more or less corresponds to what would be considered "writing" in traditional
pedagogy. However, the term construction is used to designate three important shifts: (1) from essay
to hypertext, (2) from words to multimedia, and (3) from author to co-constructor.
Though essays are never read in a linear fashion, they at least appear in a linear form. The hypertext
that appears on the World Wide Web, with its decentralized linkages to other materials at the same
Web site or to other Web sites around the world, represents a radically different way of presenting
information. Hypertext is far from replacing traditional linear genres of writing, but at the very least
is supplementing them as an important new way of way of presenting written information and ideas
(Bolter, 1991; Lanham, 1993). Creating a good hypertext involves many challenges, from the
rhetorical to the organizational to the technical.
Hypertext authoring is not only a matter of reconceptualizing how to arrange words, it also involves
creative use of other media, such as graphics, audio, and video. Document appearance has been an
important feature since long before the Internet. However, with each decade of the electronic era, the
value of the visual is growing, as witnessed by changes in everything from newspaper styles to
television news to school textbooks (Kress, 1998). The Internet represents a further extension of this,
with quality Web documents judged as much for their appearance and presentation as for their texts.
It is not a matter of starting with a text and then prettifying it, but rather of knowing how to combine
various media to most effectively communicate to an audience (Kress, 1998; Lemke, 1998).
Finally, online construction of documents is generally a collaborative process, in several ways. First,
most Web sites are the joint effort of a team of people, rather than just one person. Secondly, Web
sites inevitably link to the work of other sites and authors; while this is also done via footnoting in
traditional texts, it becomes a much more dynamic form of interaction in Web site design, as the
original author(s) must consider that the reader will link to the other site in the middle of reading and
thus engage in the two (or more) pieces in a back and forth fashion. In this sense, then, the readers
also become co-constructors, as they play a more active role in piecing together texts to make
meaning (Landow, 1992). Finally, the hypertext author must consider not only the possible
interaction and response of the intended audience, but also of a much broader audience which might
happen across the Web site.
Research
The amount of information available worldwide to the average individual has exploded in recent
years, and an increasing amount of it is available online. Knowing how to navigate Internet sources,
search for information, and critically evaluate and interpret what is found represents perhaps the
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most crucial set of electronic literacy skills.
To understand how research, and other related skills such as reading, have changed in the online
environment, let us examine the example of a student who is assigned to do a research project on a
contemporary topic. In a traditional print environment, the student will go to the library, gather some
source material, bring it home, read through it, and write up an essay to turn in to the teacher. The
student would assume that the sources were valid because they were (a) published in a book, and (b)
included in the library's holdings. If any questions came up about the sources, these could clear these
up with the teacher later.
Students looking for information on the Internet though would have to use very different reading and
research strategies. On the Internet, reading skills are intimately bound up with searching and
evaluation skills, just to find the material that one wants. This involves a person first knowing how to
use search engines effectively, and then being able to skim and scan to see if what was found is
remotely of interest, while simultaneously making judgements as to its source, validity, reliability,
and accuracy-and then making on-the-spot judgments about whether to continue perusing that Web
page, go to other links from the same page, go back to the search engine, or give up the Internet
altogether for this particular investigation and try another source. Thus reading in the online realm by
necessity becomes critical literacy-because those who cannot make critical evaluations can not even
find what they need to read on the Internet.
Finally, as suggested earlier, online reading and research also involve the ability to critically evaluate
not only texts, but also multimedia documents. One important advantage of having students
construct multimedia is that they will then be in a better position to critically interpret the multimedia
of others.
There is one other principle of electronic literacy that intersects with all of the others, and that is
learner autonomy. Lemke (1998) distinguishes between a curricular learning paradigm which
dominates much of education today, and an interactive learning paradigm of libraries and research
centers. In the former, someone else decides what you need to know and when you need to know it;
in the latter, determining your own learning goals and interests is the key feature of the educational
process. Flexible, autonomous lifelong learning is essential to success in the age of information
(Reich, 1991 ; Rifkin, 1995). Autonomous learners know how to formulate research questions and
devise plans to answer them. They answer their own questions through accessing learning tools and
resources online and offline. Moreover, autonomous learners are able to take charge of their own
learning through working on individual and collaborative projects that result in communication
opportunities in the form of presentations, Web sites, and traditional publications accessible to local
and global audiences. Language professionals who have access to an Internet computer classroom
are in a position to teach students valuable lifelong learning skills and strategies for becoming
autonomous learners.
Table 1 summarizes some of the key differences between an electronic literacy approach and earlier
approaches to language and literacy instruction.
Table 1:
Earlier Approaches vs. Electronic Literacy Approach
Earlier Approaches
Electronic Literacy Approach
Communication
Based on speaking and
listening
Also includes computer-
mediated communication
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Classroom Applications
The framework described below is designed to be used as a tool for planning tasks and projects for
the language classroom that use computers and the Internet as tools for personal and professional
empowerment. The framework expands on the three areas discussed above: communication,
construction and research. Within each section of the framework, skills and activities are suggested
to promote autonomous learning and meaningful language use.
Table 2:
Electronic Literacy and Language Use
Communication
• How to contact individuals to ask a question, give an opinion, give advice, share
knowledge, and survey (i.e. how to function as a change agent who initiates contact).
How to be contacted to receive an answer to a question, receive feedback, receive advice
or some other communication (i.e. how to function as the recipient of contact).
• How to contact groups of people using a variety of online technologies in order to
read for comprehension, ask a question, share an opinion, give advice, share knowledge,
conduct surveys, and post summaries and original research. How to be contacted and
interact with groups of people.
• How to participate in collaborative projects with people in different places to
Construction
Based on linear texts
Also includes hypertexts
Excludes non-print media
Combines texts and other media
Tends to focus on individual
writing
Strong focus on collaboration
Reading &
Research
Restricted to print sources
Includes online sources
Focuses on linear texts
Also includes hypertexts
Excludes non-print media
Combines texts and other media
Tends to separate reading
skills from critical evaluation
skills
Views critical evaluation as
central to reading
Focuses on library search
skills
Includes searching and
navigating online sources
Learning
Paradigm
Often based on curricular
learning paradigm
Based on interactive learning
paradigm, with emphasis on
autonomous learning
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accomplish a shared goal. (i.e. how to set up and participate in communication
networks).
• How to select the available asynchronous technologies such as e-mail, e-mail lists,
Web bulletin boards, newsgroups, etc.
• How to select the synchronous technologies such as MOOs, chat rooms, IRC, person
to person and group videoconferencing via CU-See Me, Internet Phones, etc.
• Understanding implications: Netiquette issues, privacy issues, safety issues, corporate
advertising issues
Construction
• How to create Web pages and Web sites, individually and collaboratively, through
effective combination of texts and other media in hypertext format.
• How to store, maintain, and manage Web sites so they can be viewed locally and
globally.
• How to market Web sites, and encourage communication about topics presented in
Web sites.
• How to select the available Web technologies: HTML, Web page creation software
programs, Web page storage options.
• Understanding implications: Copyright issues, intellectual property issues, corporate
advertising issues, safety issues [reworded] and censorship issues.
Research
• How to come up with questions to investigate, how to develop keywords, how to
categorize and subcategorize, how to map ideas and concepts (non-linear idea
development).
• How to find information online using Web indices, search engines, and other
specialized search tools.
• How to evaluate and analyze the value of information and tools.
• How to determine authority and expertise.
• How to identify rhetorical techniques of persuasion.
• How to distinguish primary and secondary sources.
• How to cite online sources and give credit to others.
• How to select the available search technologies: search indices and engines, software
packages for brainstorming etc.
• Understanding implications: Corporate advertising issues, authority issues, privacy
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issues, quality issues, theft/crime issues.
Access to technological tools and resources varies from context to context, and technologies change
rapidly. Therefore, in order to practice the skills suggested in each part of Table 2, flexibility is given
for the instructor to select and choose from the technologies available in the context. Each section of
the framework suggests potential implications with the activities that are listed. Many of these
implications challenge the boundaries of traditional teaching. Teaching students to ask questions and
find answers in a global, online context raises provocative sociopolitical issues that teachers need to
comprehend in order to effectively teach strategies for autonomous learning and language use.
Instructors are encouraged to draw from the suggestions presented here to develop new, integrative
activities that combine all three parts of the framework.
Communication
Many of the ideas presented in the communication section of the framework encourage the teaching
of speech acts and conversational strategies and functions reminiscent of notional-functional
syllabuses. In this case, though, they are taught not as part of an abstract syllabus, but in response to
the real needs of students as they engage in authentic interaction. Through e-mail and other
electronic communication tools, students have the opportunity to contact speakers of the language
studied in the classroom and they also have the opportunity to encounter and study asynchronous and
synchronous examples of the language in practice. The Internet opens multiple communication
channels for interpersonal communication, group discussion and information sharing.
For explicit language practice, in the networked computer laboratory, students might study questions
that other people ask, and the responses given to the questions in public places on the Internet. This
can be done by studying the language of e-mail discussion groups, newsgroups, and Web bulletin
boards, for example. The teacher could bring in examples of questions and answers she has collected
from these media for an initial class discussion (with permission from the authors). She could start
with questions and answers posted on e-mail lists, for instance. Next, students could be taught how
to find and subscribe to e-mail lists for their own monitoring and communication. Each student cold
choose an e-mail list to join and monitor during the semester or quarter for language study activities.
Students can also compose answers in response to the questions other people ask in public forums as
an experiential learning activity. Students can select a question and respond either publicly to the
forum or privately by sending an e-mail message directly to the person who posted the message.
Students can print out the question and their response and any replies that happened after they made
contact. These could be used as part of communication-based journal entries.
Besides asking and answering questions, students can also study opinions given in public forums and
reactions to the opinions made by other people participating in the discussions. To initiate the class
activity, the teacher can distribute examples of people giving opinions and reactions to different
ideas. The class could study these examples and develop their own hypotheses about the best way to
phrase opinions to share in public spaces.
Another type of communication opportunity online is the ability to share recommendations for
useful resources and tools found on and off the Internet. Students can do research on the Web, for
example, and share their results on an e-mail list relevant to the topic of their research. Students can
also ask for recommendations of Web sites and journal articles related to their topic. They can then
summarize and post the results they have collected for the entire online forum. These activities
happen repeatedly on academic e-mail lists. Students can be thus be taught important networking
skills with immediate relevance to their academic work.
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Many instructors like their students to survey groups of people and report their results in class (see,
for example, Ady, 1995; Kendall, 1995). Students can work in groups to develop research questions,
write up surveys, contact survey participants via the Internet, and interpret survey results. They can
also post and discuss their results online.
Integrating communication-focused activities like those described above takes a good deal of
preparation, organization, and time. In many cases, instructors must first learn how to use the
associated Internet communication forums (e.g., e-mail discussion lists, Web discussion boards)
themselves in order to understand how they can be used for structuring language practice
opportunities. It might also take considerable time to collect examples of communicative acts. So
there are professional development and institutional implications involved; teachers need to learn
how to use tools, and they also need support and encouragement from their teaching institutions to
design classes that contain components like these.
If students join and participate in online discussion forums they, as well as their teachers, might
encounter a range of problems dealing with netiquette, privacy, and safety. These are all topics that
should be included into the classroom lessons. Students can discuss together the role of proper
netiquette (polite online behavior) as well as basic notions of online privacy. They need to be made
aware that electronic messages sent to public forums online are many times archived and
permanently made available to the public. Teachers can integrate online "street smart" strategies into
their lessons to promote effective, safe online communication practices. The goal should be that
students learn to effectively network and promote their ideas online, without taking unnecessary
risks.
Construction
Creating Web pages and Web sites is an activity increasingly common in business and academic
environments. Using tools available in the learning context, such as text editors for writing Hypertext
Markup Language (HTML) or Web page creation software, students can create their own web sites
to express themselves through text, graphics, audio and video. What is unique about having students
create Web pages for communication and expression is that their work may be stored on a world-
accessible Web server. This provides opportunities for public online publishing that can result in
students receiving rapid attention and feedback for their writing.
Some teachers might assist students to publish the writing of their students in their own Web server
space or publish student work in online magazines devoted to publishing student writing. In this
case, the editing and/or maintenance of these documents is in the hands of the people other than the
students. An alternative is to teach students how they can publish, maintain, and control their own
writing online. Students can be taught how to manage their own Web sites by controlling their own
Web server space, which is now made available free through many venues. Essentially this lets
students become the writers, editors, and publishers of their own information and provides personal
power that might bring results well beyond the language classroom. For example, some students
might create online résumés and portfolios of their professional work to help them apply for jobs in
their countries or elsewhere. Students in the Business English Program at the University of
California, Santa Barbara (UCSB) create portfolio Web sites consisting of professional biographies,
résumés, and useful resource pages for projecting their professional online presence.
Students can also be encouraged to market their creations to the Internet community to get feedback
on their work and to encourage a dialogue with others that share similar interests. Students can
announce their work on e-mail lists, register their work with search engines and indices, and do
research on the Web for information on how to further promote their work. Web page creation can
be a supplementary component to a language class that meets occasionally in a computer lab or it
can be a course in itself, like the "English through Web Page Creation" course offered at the English
Language Program at UCSB, which involves students in a series of increasingly complex Web
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design projects resulting in online publishing of student-created sites.
The teaching challenges that arise when students create Web pages include issues of plagiarism and
copyright violation. The ease with images or text can be copied from one Web pages to another
raises intellectual property issues that need to be discussed in the classroom. Students need to be
taught how to ask for permission to copy graphics that are not from copyright-free image archives.
The also need to learn to properly cite works created by others.
Research
The Internet is a powerful tool for finding information from educational organizations, governmental
organizations, businesses and individuals. With online search tools like search engines and indices,
students can learn how to answer questions they devise themselves or their teachers devise for them.
Research tasks that can be done using online tools can be learning activities themselves or can form
a part of larger projects that integrate reading, writing, listening, and speaking tasks.
In order to promote autonomous learning, teachers might progress from teacher-directed projects,
which provide necessary scaffolding for beginning Internet users, to student-directed projects.
Beginning steps might include having students scan pre-selected Web sites for answers to specific
questions or to complete a "scavenger hunt". Later, students can use Web search engines and indices
to answer other specific questions. Later still, they might jointly conduct research on a topic agreed
upon by the entire class for compilation into a document to be shared by all, such as a handout or
Web page. After doing initial training activities like these, students should have mastered the basics
of searching for information and will likely be ready to do a research activity based on their own
interests. Combinations of group discussion, teacher-student meetings, dialogue journals, and needs
analysis questionnaires can be used to help students define their interests and establish research
questions. Students can then write a written statement of interest that explains and proposes their
research, or develop learning contracts (Davidson, 1997) to structure their projects and determine
final outcomes. The research itself can involve collaboration and communication with their peers or
with distant interlocutors, and can result in online publication, thus achieving an integration of
communication, construction, and research.
Research Implications of an Electronic Literacy Approach
Finally, we examine the concept of "research" in a slightly different guise than that described above.
We now look at professional research into the learning process itself. We are concerned not so much
with general research into network-based language learning (as discussed throughout this book), but
the specific kind of research meant to yield insight into the development of electronic literacies.
And in this consideration, we would contend that just as the development of electronic literacies
affects notions of student research, so the investigation of electronic literacies affects notions of
professional research. In our opinion, excellent models of research on electronic literacies (1)
involve teachers themselves as autonomous investigators involved in life-long learning (rather than
having research relegated exclusively to outside experts); (2) involve students as well as co-
investigators into their own learning processes (since students are essential co-constructors of
knowledge in a learner-centered classroom); and (3) take advantage of the new types of collaborative
interaction and co-construction of knowledge facilitated by electronic communication.
An outstanding model of this type of research is provided by Heath (1992), who corresponded by
distance with the teacher and students in a ninth-grade English class as they collaboratively
investigated the students' uses of oral and written language in the classroom and community.
Although Heath's project did not involve electronic communication (as either an object of study or a
medium of interaction), it is not hard to imagine the advantages of similar action research projects
involving students, teachers, and, where appropriate, outside researchers jointly communicating via
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e-mail or the World Wide Web about their own electronic literacy practices. One of us has in fact
successfully employed such triangular electronic communication in investigating electronic literacy
practices (see Warschauer, this volume).
We do not contend that action research is the only viable model for investigating electronic
literacies, just that it is a research approach especially congruent with this topic of investigation.
Teachers and students can work collaboratively to look at the types of language they use in different
media, their attitudes toward communicating in a variety of media, and the problems and successes
that arise as they try to implement their own goals related to technology-enhanced learning and
teaching. Computer-assisted discussion sessions, online dialogue journals, and other forms of
electronic communication provide an excellent means for engaging interactively while saving
interactions for future reflection. Writing up their analyses in the form of online presentations can
provide opportunities to further practice what they have learned and also to get feedback and input
rapidly from the broader language teaching and learning community. Such a process provides
opportunities for both teachers and students to reflect critically on the issues they discovered during
their research and to revise future teaching, learning, or research plans (Eby & Kujawa, 1994;
Richards & Lockhart, 1994; Ross, Bondy, & Kyle, 1993).
To return to our earlier urban metaphor, it has been noted that the postmodern city "renders doubtful
most of the conventional ways of thinking about landscapes and geographical patterns. It is also a
serious challenge for cartographers" (Relph, 1991, p. 105). We would contend that the rapid growth
of the Internet equally complicates the work of those of us who are trying to map out theories of
language and literacy development. By engaging students, teachers, and scholars in collaborative
investigative activity, we can at least begin to describe the terrain of electronic literacy and inquire
into its myriad sources of diversity.
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